Return & Refund Policy
Last updated: March 2026
Our Promise
We stand behind the quality of every product we make. If something isn't right, we'll make it right.
Ready Meals & Beverages
- Quality issues: If your meal arrives damaged, incorrect, or doesn't meet our quality standards, contact us within 2 hours of delivery. We'll replace it or issue a full M-Pesa refund.
- Late delivery: If your meal arrives more than 30 minutes after the estimated time, we'll offer a discount on your next order.
- Wrong order: We'll send the correct order immediately at no additional cost.
Packaged Products (Flour Blends)
- Damaged in transit: If your package arrives damaged, send us a photo via WhatsApp within 24 hours. We'll ship a replacement immediately.
- Quality concerns: If you believe the product quality is below standard, contact us within 7 days of delivery. We'll investigate and offer a replacement or refund.
- Unopened returns: Sealed, unopened products can be returned within 14 days for a full refund. Return shipping is at your cost.
Non-Refundable Items
- Partially consumed meals or beverages
- Opened packaged products (unless there's a quality defect)
- Custom flour blends made to your specifications
- Orders cancelled after preparation has begun
How to Request a Refund
- Contact us on WhatsApp: 0713 280 550
- Provide your order number and a brief description of the issue
- Include a photo if applicable (damaged product, wrong item, etc.)
- We'll respond within 2 hours during operating hours
Refund Processing
- M-Pesa refunds: Processed within 24-48 hours to the original payment number.
- Cash on Delivery: Refunded via M-Pesa to the phone number on your order.
Contact
For returns and refunds: WhatsApp 0713 280 550 or email ayola.foods.kenya@gmail.com. Contact page.